Cancel where you bought it. Three tills sell Mustro, and each one cancels in its own account.
A subscription bought inside the iPhone or Android app belongs to Apple or Google, and only they can cancel it. A subscription bought on the web belongs to us, and you cancel it in your billing settings.
First, find out who is billing you
Open the Mustro app, go to You, then Subscription. The manage link there points at the till that holds your subscription. Your card statement says the same thing: a charge from Apple or Google is a store subscription, and a charge from Mustro is a web subscription.
Cancel an App Store subscription
Apple holds this subscription. Mustro cannot cancel it for you, because we have no way to reach into your Apple account.
- 01
On your iPhone or iPad, open Settings and tap your name.
- 02
Tap Subscriptions, then tap Mustro.
- 03
Tap Cancel Subscription and confirm.
You can also go straight to your Apple subscriptions page in a browser. Deleting the Mustro app does not cancel anything, and neither does deleting your Mustro account.
Cancel a Google Play subscription
Google holds this subscription. Mustro cannot cancel it for you.
- 01
Open the Google Play app and tap your profile icon.
- 02
Tap Payments and subscriptions, then Subscriptions.
- 03
Tap Mustro, then Cancel subscription.
You can also manage it in a browser from your Google Play subscriptions page. Uninstalling the app does not cancel the subscription.
Cancel a web subscription
This one is ours, so you can cancel it yourself and support can cancel it for you if something is stuck.
- 01
Sign in to the Mustro web app.
- 02
Open Settings, then Billing.
- 03
Choose Manage to open the billing portal, then cancel there.
The billing portal is also where you change card details, switch between monthly and annual, and download past invoices.
What happens after you cancel
Cancelling stops the next renewal. You keep the plan you paid for until the end of the current period, and your subscription screen shows the date it ends. When that date passes, your account moves to the Free plan and paid Skills become read-only. Nothing you have already synced is deleted.
Read what read-only means before you cancel.
Cancel your subscription, answered.
No. An App Store or Google Play subscription lives in your store account, not in the app, so it keeps renewing until you cancel it there.
No. We can cancel a web subscription for you, and we can tell you which till is charging you, but Apple and Google do not let us cancel their subscriptions on your behalf.
No. Cancelling changes what Mustro may do, not what is kept. Your history stays in your account and stays readable. Deleting your account is a separate action in Settings.
Before the period ends, yes. Resubscribe at the same till and you keep the same account and the same history. For a store subscription, use Restore Purchases first, in case the store still holds a live purchase.
Restore a purchase
How to get a store subscription back after a reinstall or on a new device, and what to do when restore finds nothing.
Refunds
Who grants a refund for each till, how to ask, and what a refund does to your plan and your data.
When your plan lapses
What read-only means, what keeps working, what stops, and why we do not publish a grace period of our own.
Switch how you pay
How to move between App Store, Google Play, and web billing without paying for the same plan twice.
This did not answer it.
Write to support@mustro.ai with the email on your account and the receipt or order number. A person reads every note and answers, usually within one business day.